Privacy Policy

1. Introduction

Allianze Infosoft ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage our business process outsourcing and IT services. By using our site or services, you agree to this policy. If you do not agree, please discontinue use of our website and services.

2. Information we collect

We may collect the following types of information, depending on how you interact with us:

• Contact and identity data: name, job title, company name, email address, phone number, and postal or office address when you submit forms, request quotes, or correspond with us.
• Technical and usage data: IP address, browser type, device information, general location (e.g. country or region), pages viewed, and referring URLs, collected through server logs and similar technologies.
• Communication content: messages you send to us by email, contact forms, or other channels.
• Client project data: where we provide services under contract, we process information as instructed by our clients and in line with applicable agreements and confidentiality obligations.

3. How we use your information

We use personal information to:

• Respond to enquiries, provide proposals, and deliver contracted services;
• Operate, maintain, and improve our website and internal processes;
• Send administrative messages, service updates, and (where permitted) marketing communications you have opted into;
• Comply with legal obligations, enforce our terms, and protect our rights and the security of our systems;
• Analyse aggregated or anonymised usage trends to improve user experience.

4. Cookies and similar technologies

We may use cookies, local storage, or similar technologies to remember preferences, measure traffic, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect certain features of the website.

5. Sharing and disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist us with hosting, analytics, email delivery, or IT security, subject to appropriate safeguards;
• Professional advisers where required (e.g. legal or accounting), under confidentiality terms;
• Authorities when required by law, court order, or to protect our legitimate interests and safety.

6. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to meet legal or contractual requirements, or to resolve disputes. Retention periods vary depending on the nature of the data and our relationship with you.

7. Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

8. Your rights

Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

9. International transfers

Our operations may involve processing data in the United Arab Emirates and other countries where we or our service providers operate. Where we transfer personal data across borders, we take steps consistent with applicable legal requirements.

10. Children's privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of our website after changes constitutes acceptance of the updated policy where permitted by law.

12. Contact us

For questions about this Privacy Policy or our data practices, contact us at privacy@allianeinfosoft.ae or via our Contact page. You may also write to our registered office address shown in the site footer.