Job Summary

Allianze Infosoft is looking for a highly motivated and results-driven Business Development Executive (BDE) with proven experience in service-oriented sales within the BPO and outsourcing industry, focusing on GCC markets. The ideal candidate will be responsible for driving business growth by acquiring new clients, nurturing long-term relationships, and promoting customized outsourcing solutions across diverse sectors.

Key Responsibilities

• Identify and develop new business opportunities across GCC countries (UAE, Saudi Arabia, Qatar, Oman, Kuwait, Bahrain).
• Build a strong client pipeline through networking, referrals, LinkedIn outreach, and industry events.
• Develop and execute sales strategies to promote BPO services – back-office support, data management, customer service, and IT-enabled solutions.
• Conduct market research to identify client needs, trends, and competitive insights in the GCC outsourcing market.
• Prepare and deliver compelling presentations, proposals, and quotations tailored to regional business requirements.
• Negotiate and close high-value contracts ensuring profitability and client satisfaction.
• Coordinate with internal teams (operations, HR, and project delivery) for seamless service transition.
• Maintain long-term client relationships, ensuring account growth and retention.
• Represent the company at GCC trade shows, business expos, and networking forums.

Required Skills & Qualifications

• Only UAE Residents Need Apply
• Bachelor’s / Master’s degree in Business Administration, Marketing, or related field.
• Minimum 3 years of UAE experience is mandatory in BPO / ITES business development or service sales
• Strong understanding of outsourcing and service delivery models.
• Experience in dealing with clients across industries – oil & gas, logistics, healthcare, finance, and government sectors.
• Excellent communication and negotiation skills with cultural awareness of the GCC market.
• Proficiency in CRM tools, MS Office, and online lead generation platforms.

Willingness to travel within GCC countries as business demand

Key Performance Indicators (KPIs)

Job Summary

We are looking for a dynamic and customer-focused Front-End Customer & Patient Call Centre Operations Executive to join our team. The ideal candidate will be responsible for managing patient and customer interactions, scheduling appointments, and providing support through multiple communication channels while ensuring an exceptional customer experience.

Key Responsibilities

• Handle inbound customer and patient calls professionally and efficiently.
• Schedule, reschedule, and confirm appointments.
• Provide support through voice calls, WhatsApp, and email.
• Respond to customer inquiries and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and appointments.
• Escalate complex issues to the appropriate department when required.
• Ensure a high level of customer satisfaction and service quality.

Required Skills

• Fluent in Arabic and English (spoken and written).
• Excellent communication and interpersonal skills.
• Experience in inbound call handling and appointment scheduling.
• Ability to manage multiple communication channels simultaneously.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM systems.

Qualifications and Experience